IT Service Owner | Ex-Bloomberg, FIS Applications, EMEA Financial Services | AI Agent Orchestration | FR, EN, PT
24 years in IT operations across EMEA financial services. French-Brazilian frontalier based in the Geneva metropolitan area. Trilingual: French, English, Portuguese, C2 on all three.
- 2014 to 2025 : Senior IT Operations Manager, Bloomberg LP, Geneva (EMEA)
- 2000 to 2014 : Field Service Engineer, Bloomberg LP, Paris
- Selected into the 16-engineer EMEA Top Performer group during the strategic NoC transition
- 99.9% availability
- 95% CSAT (stakeholder satisfaction)
Open to permanent or 12-month contracts as IT Service Owner, IT Operations leadership, Application Responsible, IT Production Manager, or IT Service Delivery Manager.
- Geography : Swiss Romande priority, Zurich accepted
- Sectors : private banking, asset management, fintech, market data
- IT Service and Operations Management (ITIL 5 on going)
- Agent orchestration, AIOps, intelligent monitoring, automation at scale
- AI implementation in regulated environments (banking, fintech)
- Pipevolt AI : Router SaaS, multi-provider LLM routing for EU-sovereign infrastructure
- Fox Berens Operations : AI-powered B2B lead-gen agency for franco-Swiss SMEs
- AI Program, Alegria.academy (March 2026 to February 2027)
- Academic Recognition in IT, Swiss Confederation / SERI (March 2025)
- VAE Computer Systems Networking, AFPA (2009)
- Diploma System / Networking / LAN-WAN, Doranco Paris (2000)
- Bachelor's Latin American Studies, University of Essex UK (1999)
26 certifications total : 24 obtained, 2 in progress (DCAIE Cisco target 11/10/2026, Google GenAI Leader 26/05 to 15/07/2026). Issuers: Anthropic, IBM, Cisco, Google, LinkedIn Learning, CU Boulder, Section AI.
- LinkedIn : linkedin.com/in/michel-foxberens-it
- Email : michel@fox-berens.com