Add third-party playbook: Case Notification Plugin

content/playbooks/third_party/community/case_notification_plugin/definition.yaml

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+identifier: 594459e1-8d96-4bae-b6eb-4975be5fce14
+is_enable: true
+version: 0.0
+name: Case Notification Plugin
+description: Automates notification workflows by managing notification delivery, SLA
+    monitoring, metrics tracking, and delivery validation. The playbook supports retry
+    handling, notification status tracking, exception management, and closure documentation
+    to ensure timely and auditable communications throughout the incident response
+    lifecycle.
+debug_alert_identifier: ''
+debug_base_alert_identifier: ''
+is_debug_mode: false
+type: playbook
+template_name: null
+original_workflow_identifier: 12defd7f-91c9-44b8-aae6-ac6d4add6ce3
+version_comment: null
+version_creator: null
+creator: d568db8f-d0ec-42fb-af6c-6d2d2906520c
+priority: 2
+category: 243
+is_automatic: false
+is_archived: false
+last_editor: null
+default_access_level: edit
+creation_source: user_or_api_initiated
+simulation_clone: false
+permissions: []
+environments:
+- '*'

content/playbooks/third_party/community/case_notification_plugin/display_info.yaml

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+type: playbook  # The content type playbook or block
+content_hub_display_name: 'Case Notification Plugin'
+author: 'Accenture'
+contact_email: '' # In case support is needed, this email will be used by secops customers to open support queries (required for partner contributed content)
+tags: ['case notification']
+should_display_in_content_hub: true
+contribution_type: third_party # Options: google, partner, or third_party
+acknowledge_debug_data_included: true

content/playbooks/third_party/community/case_notification_plugin/overviews.yaml

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+[]

content/playbooks/third_party/community/case_notification_plugin/release_notes.yaml

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+-   description: Initial release of Case Notification Plugin
+    integration_version: 1.0
+    item_name: Case Notification Plugin
+    item_type: Playbook
+    publish_time: '2026-08-31'
+    new: true
+    regressive: false
+    deprecated: false
+    removed: false

content/playbooks/third_party/community/case_notification_plugin/steps/case_stage_notified_00b49.yaml

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+name: Case Stage Manager
+description: This block manages case stage progression by validating requested stage
+    transitions, performing SLA compliance checks for applicable workflow stages,
+    and updating case context and tags to reflect SLA results and case lifecycle status.
+identifier: 00b49dca-90fe-4432-ac09-ebccf670219b
+original_step_id: dd2ef343-61ad-4ed1-bb0f-2acd2fc42e3c
+playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+parent_step_ids:
+- f8a5981a-ea72-4d02-899f-c95b44d6c3e1
+parent_step_id: f8a5981a-ea72-4d02-899f-c95b44d6c3e1
+instance_name: Case Stage Notified
+is_automatic: true
+is_skippable: false
+action_provider: Flow
+start_loop_step_id: null
+parameters:
+-   step_id: 00b49dca-90fe-4432-ac09-ebccf670219b
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: AssignedUsers
+    value: null
+-   step_id: 00b49dca-90fe-4432-ac09-ebccf670219b
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: DistinctDuplicateEntities
+    value: 'true'
+-   step_id: 00b49dca-90fe-4432-ac09-ebccf670219b
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: HasApprovalLink
+    value: null
+-   step_id: 00b49dca-90fe-4432-ac09-ebccf670219b
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: MessageToAssignee
+    value: null
+-   step_id: 00b49dca-90fe-4432-ac09-ebccf670219b
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: NestedWorkflowIdentifier
+    value: 0d25baab-2ad9-4aaf-b653-7fb32ee032db
+-   step_id: 00b49dca-90fe-4432-ac09-ebccf670219b
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: NestedWorkflowInputs
+    value: '[{"FieldName":"CaseStage","Value":"Notified"},{"FieldName":"CurrentSLA","Value":"Notification"},{"FieldName":"SLABreachTime","Value":"[Case.Notified_calculated_breach_time]"},{"FieldName":"RoundedDuration","Value":"[Case.Notified_rounded_duration_time_minutes]"},{"FieldName":"SLATimeMinutes","Value":"[Case.Notified_converted_duration_time_minutes]"}]'
+-   step_id: 00b49dca-90fe-4432-ac09-ebccf670219b
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: PendingActionTimeout
+    value: null
+-   step_id: 00b49dca-90fe-4432-ac09-ebccf670219b
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: UseEntitiesLoopScope
+    value: 'true'
+action_name: NestedAction
+parallel_actions: []
+integration: Siemplify
+parent_container_id: null
+is_touched_by_ai: false
+is_debug_mock_data: false
+step_debug_data: null
+auto_skip_on_failure: false
+previous_result_condition: '{}'
+type: block

content/playbooks/third_party/community/case_notification_plugin/steps/email_delivery_failed_–_reattach_notification_playbook_plugin_462e6.yaml

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+name: MultiChoiceQuestion
+description: This step conditions the progress of the playbook according to a question
+    the analyst has to answer manually, would be used most for questions which can't
+    be answered automatically
+identifier: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+original_step_id: 67caa7d4-8a9a-41dc-827b-e3ed7a389dbb
+playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+parent_step_ids:
+- 598094b5-e113-47ad-9705-298b230bf4ad
+parent_step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+instance_name: "Email Delivery Failed \u2013 Reattach Notification Playbook Plugin?"
+is_automatic: false
+is_skippable: false
+action_provider: Flow
+start_loop_step_id: null
+parameters:
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: Answers
+    value: '{"1":"Yes","2":"No"}'
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: AssignedUsers
+    value: null
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: DistinctDuplicateEntities
+    value: 'true'
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: DynamicInjectionInstancePlaceholder
+    value: null
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: FetchInstanceByName
+    value: null
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: HasApprovalLink
+    value: null
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: MessageToAssignee
+    value: null
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: PendingActionTimeout
+    value: null
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: Question
+    value: 'The email notification has failed to send after 5 consecutive attempts.
+        Would you like to reattach the notification playbook plugin and retry?
+
+
+        Note: Selecting Yes will reattach the plugin and trigger another 5 retry iterations.'
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: SelectedScopeName
+    value: null
+-   step_id: 462e68c6-d9e9-46c3-a330-aa5be008b2f5
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: UseEntitiesLoopScope
+    value: 'true'
+action_name: MultiChoiceQuestion
+parallel_actions: []
+integration: Flow
+parent_container_id: null
+is_touched_by_ai: false
+is_debug_mock_data: false
+step_debug_data: null
+auto_skip_on_failure: false
+previous_result_condition: '{"598094b5-e113-47ad-9705-298b230bf4ad":"2"}'
+type: multi_choice_question

content/playbooks/third_party/community/case_notification_plugin/steps/email_sent_successfully_06d05.yaml

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+name: Condition
+description: Verifies whether the email was successfully sent.
+identifier: 06d0521c-4ec3-475b-b48e-49dc56e92974
+original_step_id: 1ec84c54-e07e-469e-8d4c-c13a0be3d8f7
+playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+parent_step_ids:
+- 3a92c598-44f1-48a8-ab84-2e19698035d4
+parent_step_id: 3a92c598-44f1-48a8-ab84-2e19698035d4
+instance_name: Email Sent Successfully?
+is_automatic: true
+is_skippable: false
+action_provider: Flow
+start_loop_step_id: 9c3b43dc-7f85-4ef5-94b4-ff670c15fe0f
+parameters:
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: AssignedUsers
+    value: null
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: Branches
+    value: '[{"LogicalOperator":0,"Conditions":[{"Operator":1,"FieldName":"[EmailV2
+        - Send Email.ReturnValue]\n","Type":7,"Value":"True","CustomOperatorName":"Core
+        Functions.Contains"}],"Order":1,"IsDefaultBranch":false,"Name":"Yes"},{"LogicalOperator":0,"Conditions":[],"Order":2,"IsDefaultBranch":true,"Name":"Branch"}]'
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: DistinctDuplicateEntities
+    value: 'true'
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: DynamicInjectionInstancePlaceholder
+    value: null
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: ErrorFallbackBranch
+    value: null
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: FetchInstanceByName
+    value: null
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: HasApprovalLink
+    value: null
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: MessageToAssignee
+    value: null
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: PendingActionTimeout
+    value: null
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: SelectedScopeName
+    value: All entities
+-   step_id: 06d0521c-4ec3-475b-b48e-49dc56e92974
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: UseEntitiesLoopScope
+    value: 'true'
+action_name: IfFlowCondition
+parallel_actions: []
+integration: Flow
+parent_container_id: null
+is_touched_by_ai: false
+is_debug_mock_data: false
+step_debug_data: null
+auto_skip_on_failure: false
+previous_result_condition: '{}'
+type: condition

content/playbooks/third_party/community/case_notification_plugin/steps/email_sent_successfully_1_59809.yaml

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+name: Condition
+description: Performs a final validation to confirm successful email delivery before
+    proceeding.
+identifier: 598094b5-e113-47ad-9705-298b230bf4ad
+original_step_id: f31db2b3-342a-463b-9933-02594acfe7f2
+playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+parent_step_ids:
+- 00b49dca-90fe-4432-ac09-ebccf670219b
+parent_step_id: 00b49dca-90fe-4432-ac09-ebccf670219b
+instance_name: Email Sent Successfully? 1
+is_automatic: true
+is_skippable: false
+action_provider: Flow
+start_loop_step_id: null
+parameters:
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: AssignedUsers
+    value: null
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: Branches
+    value: '[{"LogicalOperator":0,"Conditions":[{"Operator":1,"FieldName":"[Alert.email_result]","Type":7,"Value":"True","CustomOperatorName":"Core
+        Functions.Contains"}],"Order":1,"IsDefaultBranch":false,"Name":"Yes"},{"LogicalOperator":0,"Conditions":[],"Order":2,"IsDefaultBranch":true,"Name":"Branch"}]'
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: DistinctDuplicateEntities
+    value: 'true'
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: DynamicInjectionInstancePlaceholder
+    value: null
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: ErrorFallbackBranch
+    value: null
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: FetchInstanceByName
+    value: null
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: HasApprovalLink
+    value: null
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: MessageToAssignee
+    value: null
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: PendingActionTimeout
+    value: null
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: SelectedScopeName
+    value: All entities
+-   step_id: 598094b5-e113-47ad-9705-298b230bf4ad
+    playbook_id: 594459e1-8d96-4bae-b6eb-4975be5fce14
+    name: UseEntitiesLoopScope
+    value: 'true'
+action_name: IfFlowCondition
+parallel_actions: []
+integration: Flow
+parent_container_id: null
+is_touched_by_ai: false
+is_debug_mock_data: false
+step_debug_data: null
+auto_skip_on_failure: false
+previous_result_condition: '{}'
+type: condition