10.1.0

What's Changed

🐛 Bug fixes

• Fixed intermittent "Activity is null" failures on Android when calling Intercom.initialize(apiKey, appId)

Android 18.1.0

View Release Notes

Release Date: 12-05-2026

✨ New Features

• Multiple attachments — Users can now send multiple images and files together in a single message, with a preview of selected media in the composer.
• Typing indicator — The inbox now shows a typing indicator when an agent is replying.

🐛 Bug Fixes

• Fixed push notification images not loading on some devices
• Fixed download button not responding on the image preview screen

👉 Dependency updates

• Compose BOM: Updated to 2026.05.00
• Ably Android: Updated to 1.7.2

iOS 19.6.0

View Release Notes

Release Date: 14-05-2026

🚀 Enhancements

• Users can now send multiple images and files in a single message, with a preview of selected media in the composer.

🐛 Bug Fixes

• Fixed an issue where login-triggered notes may not appear when logging in mid-session.
• Fixed an issue where the Fin typing avatar could display the brand color as its background in the inbox.
• Fixed an issue where images in multi-block message bubbles could display with incorrect corner radii.
• Fixed an issue where isUserLoggedIn could return false despite a successful login.
• Fixed an issue where GIF timestamps and attributions may not align with the image width.
• Fixed an issue where short article URLs could open the Help Center home screen instead of the article.

Full Changelog: 10.0.1...10.1.0

10.0.1

What's Changed

Android 18.0.2

View Release Notes

Release Date: 17-04-2026

🐛 Bug Fixes

• Fixed camera video recording failing when external storage is unavailable
• Fixed video embeds and other content failing to display in Help Center articles

iOS 19.5.7

View Release Notes

Release Date: 16-04-2026

🐛 Bug Fixes

• Fixed a crash that could occur when the app transitioned to the background while a conversation was open.
• Fixed an issue where CSAT rating selections could reset to the unsubmitted state after submission.
• Fixed an issue where the "Tell us more" CSAT remark could fail to submit for some users.
• Fixed an incorrect Greek translation for the OK button in CSAT dialogs.
• Fixed an issue where navigation bar buttons could appear invisible in attachment preview screens when the host app sets a light tint color.

Full Changelog: 10.0.0...10.0.1

10.0.0

Android

Intercom Android SDK upgraded to 18.0.1
View Release Notes

⚡ Important Changes

handlePushMessage() removed (Android)

The Intercom Android SDK now automatically opens the relevant conversation when a push notification is tapped. Remove all calls to Intercom.handlePushMessage() and any associated AppState listeners from your code — no replacement is needed.

Android build requirements raised

Requirement	Before	After
compileSdkVersion	35	36
targetSdkVersion	35	36
buildToolsVersion	35.0.0	36.0.0
Android Gradle Plugin	8.6.1	8.9.0
Gradle	8.7	8.11.1

Internal storage migration (Android)

The SDK migrates from SharedPreferences to DataStore on first launch. This is a one-way migration — downgrading to v9.x afterward will lose local SDK state.

🐛 Bug Fixes

• Fixed GIF search input text being unreadable in dark mode
• Fixed in-app messages disappearing when a permission dialog is shown
• Fixed in-app notifications not responding to swipe-to-dismiss gesture
• Fixed overlays not appearing after returning from a long background period
• Fixed missing messages and unread count not updating after extended background
• Fixed ANR on low-memory devices with repeated Messenger launcher access
• Fixed memory leak in WebView cache with card messages
• Improved spacing between message blocks in in-app notifications
• Fixed overlays rendering behind navigation bar on AppCompatActivity with edge-to-edge

iOS

No changes — SDK remains at ~> 19.5.4.

Full Changelog: 9.8.1...10.0.0

9.8.1

What's Changed

• fix: handle non-array action/intent-filter in AndroidManifest parsing by @elizabit-b in #415
• build(expo-example): upgrade Expo example app from SDK 53 to SDK 54 by @imSzukala in #417
• chore: bump version to 9.8.1 by @jasonpraful in #419

Full Changelog: 9.8.0...9.8.1

9.8.0

What's Changed

• Fixed loginUserWithUserAttributes on Android silently dropping all user attributes.

Full Changelog: 9.7.1...9.8.0

9.7.1

What's Changed

📱 iOS SDK 19.5.4
View Release Notes

Release Date: 11-03-2026

🐛 Bug Fixes

• Fixed a crash that could occur when dismissing the privacy policy screen.
• Fixed a crash that could occur when the app launched via CarPlay.
• Fixed a crash that could occur during app launch due to synchronous disk I/O on the main thread.
• Fixed a crash that could occur due to push notification authorization checks blocking the main thread.
• Fixed a crash that could occur when receiving push notifications while the app was in the foreground.
• Fixed a crash that could occur due to concurrent identity updates.
• Fixed a crash that could occur when starting voice recording during audio route changes.
• Fixed an issue where denying microphone permission could result in an endless loading spinner.
• Fixed an issue where conversation message blocks could appear without spacing between them.
• Fixed an unnecessary divider appearing in Post and Note in-app messages.

🤖 Android SDK 17.4.7
View Release Notes

Release Date: 11-03-2026

🐛 Bug Fixes

• Fixed push notifications not displaying in certain cases
• Fixed unread badge counter not updating in certain cases
• Fixed attachment upload issues
• Fixed various UI issues

👉 Note

• The next major version of the Android SDK will require minSdk 23 (Android 6.0) due to AndroidX Compose library requirements.

Full Changelog: 9.7.0...9.7.1

9.7.0

What's Changed

9.7.0

Expo

✨ New Features

• Added Expo config plugin support for Android push notifications. (#385, #384)

🐛 Bug Fixes

• Fixed config chaining in withIntercomPushNotification that could cause plugin options to be lost. (#383)
• Fixed Metro configuration for monorepo local development in the expo-example. (#387)

Full Changelog: 9.6.4...9.7.0

9.6.4

What's Changed

9.6.4

iOS

🐛 Bug Fixes

• Fixed an issue where CSAT workflow reply buttons could fail to render on closed conversations.
• Fixed an issue where calling logout() while viewing a modally presented screen could leave the Messenger home screen visible behind it.
• Fixed an issue where push notifications could be processed after the user had logged out.
• Fixed an issue where in-app notifications may not display the branded AI agent identity.

🤖 Android

🐛 Bug Fixes

• Fixed a crash that could occur when handling push notifications
• Fixed push notification images not loading correctly in some cases
• Fixed AI agent name and avatar not appearing correctly in in-app notifications

👉 Note

• The next major version of the Android SDK will require minSdk 23 (Android 6.0) due to AndroidX Compose library requirements.

New Contributors

• @Rosie-Kennelly-1 made their first contribution in #383

Full Changelog: 9.6.3...9.6.4

9.6.3

What's Changed

• Revert "Fix Android deep link push notifications causing app restart in foreground"
• chore: bump version to 9.6.3 by @jasonpraful in #376

Full Changelog: 9.6.2...9.6.3

9.6.2

What's Changed

9.6.2

📱 iOS

🐛 Bug Fixes

• Fixed an incorrect CSAT translation key for the OK button.
• Fixed an issue where the unread dot was not vertically centered in inbox cells.
• Fixed an issue with audio transcription where transcriptions could fail frequently.
• Fixed an issue where the send button VoiceOver announced "Arrow Up Circle Button" instead of an appropriate label.
• Fixed an issue where unordered lists could overlap other content.
• Fixed an issue where tickets could disappear from the Recent Tickets card.
• Fixed a crash that could occur with stacked notifications.
• Fixed an issue where the navigation bar did not match the background color in carousels and surveys on iOS versions below 26.
• Fixed an issue where retrying a failed multi-part conversation could result in an upload mismatch.

🤖 Android

🐛 Bug Fixes

• Fixed various in-app notification UI issues
• Fixed workflows not triggering in certain cases

👉 Note

• The next major version of the Android SDK will require minSdk 23 (Android 6.0) due to AndroidX Compose library requirements.

New Contributors

• @salmageek made their first contribution in #373

Full Changelog: 9.6.1...9.6.2