hmrc · gitwojciech · Jun 10, 2026
diff --git a/app/preview/TemplateParams.scala b/app/preview/TemplateParams.scala
@@ -121,6 +121,14 @@ object TemplateParams {
         "applicationRef"            -> "ABC123456",
         "applicationProcessingTime" -> "6 Weeks"
       ),
+      "agent_registration_application_ready_to_submit" -> Map(
+        "agentName"             -> "Taylor Reed",
+        "applicationExpiryDate" -> "29 August 2026"
+      ),
+      "agent_registration_application_ready_to_submit_sole_trader_not_business_owner" -> Map(
+        "agentName"             -> "Taylor Reed",
+        "applicationExpiryDate" -> "29 August 2026"
+      ),
       "agent_invitations_about_to_expire" -> Map(
         "agencyName"          -> "My Tax Agency",
         "numberOfInvitations" -> "22",

diff --git a/app/uk/gov/hmrc/hmrcemailrenderer/templates/agent/AgentTemplates.scala b/app/uk/gov/hmrc/hmrcemailrenderer/templates/agent/AgentTemplates.scala
@@ -122,6 +122,24 @@ object AgentTemplates {
       htmlTemplate = html.agent_registration_application_submission_confirmation.f,
       priority = Some(MessagePriority.Urgent)
     ),
+    MessageTemplate.create(
+      templateId = "agent_registration_application_ready_to_submit",
+      fromAddress = FromAddress.noReply("HMRC Agent Services"),
+      service = Agent,
+      subject = "Your unfinished application for an agent services account",
+      plainTemplate = txt.agent_registration_application_ready_to_submit.f,
+      htmlTemplate = html.agent_registration_application_ready_to_submit.f,
+      priority = Some(MessagePriority.Urgent)
+    ),
+    MessageTemplate.create(
+      templateId = "agent_registration_application_ready_to_submit_sole_trader_not_business_owner",
+      fromAddress = FromAddress.noReply("HMRC Agent Services"),
+      service = Agent,
+      subject = "Your unfinished application for an agent services account",
+      plainTemplate = txt.agent_registration_application_ready_to_submit_sole_trader_not_business_owner.f,
+      htmlTemplate = html.agent_registration_application_ready_to_submit_sole_trader_not_business_owner.f,
+      priority = Some(MessagePriority.Urgent)
+    ),
     MessageTemplate.createWithDynamicSubject(
       templateId = "agent_services_subscription_complete",
       fromAddress = FromAddress.noReply("HMRC Agent Services"),

diff --git a/...rcemailrenderer/templates/agent/agent_registration_application_ready_to_submit.scala.html b/...rcemailrenderer/templates/agent/agent_registration_application_ready_to_submit.scala.html
@@ -0,0 +1,45 @@
+@*
+ * Copyright 2026 HM Revenue & Customs
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ *@
+
+@(params: Map[String, Any])
+
+@agentName() = {@params("agentName")}
+@applicationExpiryDate() = {@params("applicationExpiryDate")}
+
+@uk.gov.hmrc.hmrcemailrenderer.templates.helpers.html.template_main(params, "Your unfinished application for an agent services account") {
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 15px 0;">Dear @agentName()</p>
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 15px 0;">All the relevant individuals linked to your application have now provided their details.</p>
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 30px 0;">You have until @applicationExpiryDate() to sign in and submit the application.</p>
+
+<h2 style="font-size: 24px; line-height: 1.25; margin: 0 0 15px 0;">Sign in to your application</h2>
+
+<ol style="font-size: 19px; line-height: 1.315789474; margin: 0 0 30px 0;">
+    <li>Go to GOV.UK and search for 'Apply for an agent services account'.</li>
+    <li>In the section '<b>How long this process takes</b>', select the link to check the progress of an existing application.</li>
+    <li>Sign in with the agent details you used when you made the application.</li>
+</ol>
+
+<h2 style="font-size: 24px; line-height: 1.25; margin: 0 0 15px 0;">Why you are receiving this email</h2>
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 30px 0;">We send a confirmation email when it's time to submit your application for an agent services account.</p>
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 15px 0;">Thank you</p>
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 30px 0;">HMRC Agent Services</p>
+
+}
diff --git a/...mrcemailrenderer/templates/agent/agent_registration_application_ready_to_submit.scala.txt b/...mrcemailrenderer/templates/agent/agent_registration_application_ready_to_submit.scala.txt
@@ -0,0 +1,21 @@
+@(params: Map[String, Any])Your unfinished application for an agent services account
+
+Dear @params("agentName")
+
+All the relevant individuals linked to your application have now provided their details.
+
+You have until @params("applicationExpiryDate") to sign in and submit the application.
+
+Sign in to your application
+
+1. Go to GOV.UK and search for 'Apply for an agent services account'.
+2. In the section 'How long this process takes', select the link to check the progress of an existing application.
+3. Sign in with the agent details you used when you made the application.
+
+Why you are receiving this email
+
+We send a confirmation email when it's time to submit your application for an agent services account.
+
+Thank you
+
+HMRC Agent Services
diff --git a/.../agent_registration_application_ready_to_submit_sole_trader_not_business_owner.scala.html b/.../agent_registration_application_ready_to_submit_sole_trader_not_business_owner.scala.html
@@ -0,0 +1,45 @@
+@*
+ * Copyright 2026 HM Revenue & Customs
+ *
+ * Licensed under the Apache License, Version 2.0 (the "License");
+ * you may not use this file except in compliance with the License.
+ * You may obtain a copy of the License at
+ *
+ *     http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing, software
+ * distributed under the License is distributed on an "AS IS" BASIS,
+ * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+ * See the License for the specific language governing permissions and
+ * limitations under the License.
+ *@
+
+@(params: Map[String, Any])
+
+@agentName() = {@params("agentName")}
+@applicationExpiryDate() = {@params("applicationExpiryDate")}
+
+@uk.gov.hmrc.hmrcemailrenderer.templates.helpers.html.template_main(params, "Your unfinished application for an agent services account") {
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 15px 0;">Dear @agentName()</p>
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 15px 0;">The business owner has now provided their details.</p>
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 30px 0;">You have until @applicationExpiryDate() to sign in and submit the application.</p>
+
+<h2 style="font-size: 24px; line-height: 1.25; margin: 0 0 15px 0;">Sign in to your application</h2>
+
+<ol style="font-size: 19px; line-height: 1.315789474; margin: 0 0 30px 0;">
+    <li>Go to GOV.UK and search for 'Apply for an agent services account'.</li>
+    <li>In the section '<b>How long this process takes</b>', select the link to check the progress of an existing application.</li>
+    <li>Sign in with the agent details you used when you made the application.</li>
+</ol>
+
+<h2 style="font-size: 24px; line-height: 1.25; margin: 0 0 15px 0;">Why you are receiving this email</h2>
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 30px 0;">We send a confirmation email when it's time to submit your application for an agent services account.</p>
+
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 15px 0;">Thank you</p>
+<p style="font-size: 19px; line-height: 1.315789474; margin: 0 0 30px 0;">HMRC Agent Services</p>
+
+}
diff --git a/...t/agent_registration_application_ready_to_submit_sole_trader_not_business_owner.scala.txt b/...t/agent_registration_application_ready_to_submit_sole_trader_not_business_owner.scala.txt
@@ -0,0 +1,21 @@
+@(params: Map[String, Any])Your unfinished application for an agent services account
+
+Dear @params("agentName")
+
+The business owner has now provided their details.
+
+You have until @params("applicationExpiryDate") to sign in and submit the application.
+
+Sign in to your application
+
+1. Go to GOV.UK and search for 'Apply for an agent services account'.
+2. In the section 'How long this process takes', select the link to check the progress of an existing application.
+3. Sign in with the agent details you used when you made the application.
+
+Why you are receiving this email
+
+We send a confirmation email when it's time to submit your application for an agent services account.
+
+Thank you
+
+HMRC Agent Services
diff --git a/test/uk/gov/hmrc/hmrcemailrenderer/templates/TemplateLocatorSpec.scala b/test/uk/gov/hmrc/hmrcemailrenderer/templates/TemplateLocatorSpec.scala
@@ -180,6 +180,8 @@ class TemplateLocatorSpec extends AnyWordSpecLike with should.Matchers with Opti
         "agent_registration_individual_non_fixable_failure",
         "agent_registration_success",
         "agent_registration_application_submission_confirmation",
+        "agent_registration_application_ready_to_submit",
+        "agent_registration_application_ready_to_submit_sole_trader_not_business_owner",
         "agent_rejects_mandate",
         "agent_removes_mandate",
         "agent_self_auth_activates_mandate",