diff --git a/packages/@webex/webex-core/src/lib/services-v2/services-v2.ts b/packages/@webex/webex-core/src/lib/services-v2/services-v2.ts
index d6b19b5f5ab..8902a814ab9 100644
--- a/packages/@webex/webex-core/src/lib/services-v2/services-v2.ts
+++ b/packages/@webex/webex-core/src/lib/services-v2/services-v2.ts
@@ -501,16 +501,15 @@ const Services = WebexPlugin.extend({
   switchActiveClusterIds(newActiveClusters: ActiveServices): Promise<void> {
     this.logger.info('services: switching active cluster ids');
 
-    const newActiveClusterIds = Object.values(newActiveClusters);
+    const invalidEntries = Object.entries(newActiveClusters).some(([serviceName, clusterId]) => {
+      const service = this._services.find((s) => s.id === clusterId);
 
-    const missingClusterIds = newActiveClusterIds.some((clusterId) => {
-      // if the clusterId does not exist in the catalog, fetch the catalog
-      return !this._services.find((service) => service.id === clusterId);
+      return !service || service.serviceName !== serviceName;
     });
 
-    if (missingClusterIds) {
+    if (invalidEntries) {
       this.logger.warn(
-        'services: some cluster ids do not exist in the catalog, fetching the catalog'
+        'services: some cluster ids are unknown or do not match their service, fetching the catalog'
       );
 
       // fetch the catalog
diff --git a/packages/@webex/webex-core/test/unit/spec/services-v2/services-v2.ts b/packages/@webex/webex-core/test/unit/spec/services-v2/services-v2.ts
index 1e6ba3fd7e3..b70c87c865b 100644
--- a/packages/@webex/webex-core/test/unit/spec/services-v2/services-v2.ts
+++ b/packages/@webex/webex-core/test/unit/spec/services-v2/services-v2.ts
@@ -607,6 +607,17 @@ describe('webex-core', () => {
 
         assert.calledOnce(services.initServiceCatalogs);
       });
+
+      it('fetches the catalog and does not update active services when id belongs to another service', async () => {
+        services._updateActiveServices = sinon.stub();
+
+        await services.switchActiveClusterIds({
+          conversation: 'urn:TEAM:me-central-1_d:mercury',
+        });
+
+        assert.calledOnceWithExactly(services.initServiceCatalogs, true);
+        assert.notCalled(services._updateActiveServices);
+      });
     });
 
     describe('#updateCatalog', () => {