Tickets

[cseitz]

• Be able to submit tickets via the contact form
• List tickets on the staff portal
  • Filter tickets by status
• Allow tickets to be edited
• Notes field on tickets that let staff put whatever they want in there.
• Allow staff to claim a ticket, making it as claimed.
  • Other staff may claim tickets that are already claimed.
  • If you are assigned to the ticket, you may unclaim it by clicking the same button that would've assigned you.
  • (Optional) Other staff may be assigned to tickets via a nice dropdown autocomplete.
• Mail System #20
• Replying to tickets sends an email from support@khe.io
• Sending a reply or receiving a reply appends the message to the ticket itself